Terms of delivery
Prices and shipping costs
Germany: 4,95 € - free shipping from 30 €
EU: 9,95 € - free shipping from 75 €
Switzerland/Norway:
19,95 € - free shipping from 100 €
The prices stated on the product pages include the statutory
value-added tax as well as other price components. Additionally to the stated prices, we charge shipping and
handling, which depends on the total amount and on the delivery address. 4,90 € inside Germany and 9,80 inside the
EU. Inside Germany all orders above 30 € are being delivered freight free, inside the EU all orders above 50 € are
being delivered freight free.
Delivery
Each article offered in this shop will be shipped via DHL to the following countries:
Germany, Austria,
Switzerland, Liechtenstein, Netherlands, Belgium, Luxembourg, Spain, Great Britain, Poland, Slovenia, Hungary,
France, Italy, Ireland, Denmark, Portugal, Estonia, Lithuania, Latvia, Croatia, Republic of Serbia, Bulgaria,
Romania, Finland, Sweden, Czech Republic, Greece, Iceland.
Should you request shipping in another country, please
send us an e-mail at info@brainstream.de
Delivery time
The delivery times are usually approx. 1-3 business days inside Germany and approx. 3-5 business days inside the EU. After shipment of your goods you will receive a shipping confirmation via e-mail including tracking information. In the case of delays in delivery, we will inform you immediately.
Payment
The customer may choose to make payment by prepayment, PayPal, online banking, credit card, on account and debit. When advance payment is chosen, the customer will be informed about the bank connection via confirmation letter and after the receipt of payment provided with the goods.
Prepayment
You transfer the total amount (please wait for our automatic order-confirmation via email) under indication of your order number on our bank account. Goods will be delivered to you according to the order confirmation after receipt of money on our account. Please note that your order will be canceled automatically if the amount will not be balanced within 14 days of receipt of your order.
Paypal
When paying with paypal you will automatically be transferred to the secure paypal website. All payment transactions are secured and guaranteed through SSL-Encoding. Please login to Paypal in order to allow payment. In case you are not a registered Paypal member yet you can also sign up and complete your order afterwards.
Online banking
For this method of payment you will need your online banking account and TAN. You can chose between “Giropay” and “Sofortüberwisung” (immediate transfer).
Credit card
We accept VISA and MASTERCARD. You will automatically be transferred to the secure payment website. Therefore please have you credit card number, security code (on the back of the card) and, if applicable, you §D secure password at hand. The charging of your credit card account takes place promptly with the assignment of your order.
Debit
When paying by debit you will have to enter your account information into the corresponding form. Choosing this method of payment and entering your information approves the debit authorization. This information will be used to charge the invoice amount from your account.